Blue Otter Plumbing & Drain

Trusted Residential & Commercial Plumbing Experts

Serving McKinney and the surrounding area. License# M-39821

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Our specialties

  • Drain and Sewer Services

    Clogs and backups do not fix themselves, so we start with professional drain cleaning using cabling and snaking to restore flow in sinks, tubs, showers, and main lines. When problems return over and over again, a sewer camera inspection shows exactly what is happening inside the pipe eliminating guesswork. If the line is cracked, collapsed, or root intruded, we provide code compliant sewer line repair or replacement, handle permits and inspections, protect floors and landscaping, and test before we leave. Expect clear explanations, upfront pricing, and same day or next day scheduling throughout Addison, Allen, Anna, Carrollton, Coppell, Frisco, Highland Village, Lewisville, Little Elm, McKinney, Melissa, Plano, Prosper, Richardson, and The Colony.

  • Water Heater Services

    No hot water, leaks, or pilot and thermostat issues are diagnosed quickly and followed by a written flat fee estimate so there are no surprises. When replacement makes more sense, we size the system correctly, install electric water heaters, gas water heaters, or tankless water heaters to manufacturer specifications per the needs of your house or business. We also remove and haul away the old unit, pull permits when required. Every installation is neat, code compliant, pressure tested, and finished with a simple walk through on care and maintenance. With more than 30 years of DFW experience and Texas Master Plumber oversight, homeowners and businesses in Addison, Allen, Anna, Carrollton, Coppell, Frisco, Highland Village, Lewisville, Little Elm, McKinney, Melissa, Plano, Prosper, Richardson, and The Colony get reliable hot water and a tidy work area every time.

  • Water and Gas Line Services

    Low pressure, discolored water, or recurring leaks often point to failing water lines. We locate the issue, explain repair versus replacement, and use durable materials and clean tie ins for long term performance. For gas, safety comes first. Our licensed team performs gas line repair, appliance hookups, and pressure testing with the proper permits and inspections. Every job follows local code and manufacturer guidelines, and you receive documentation for your records. We serve Addison, Allen, Anna, Carrollton, Coppell, Frisco, Highland Village, Lewisville, Little Elm, McKinney, Melissa, Plano, Prosper, Richardson, and The Colony.

  • Backflow Services

    Protecting your water supply is essential. We provide certified backflow testing, repair, and replacement for residential and commercial systems, and we file reports promptly with local municipalities so you remain compliant. If a device does not pass testing, we explain the results, outline the options, and complete the work to manufacturer specifications and local code to keep your property compliant. We serve Addison, Allen, Anna, Carrollton, Coppell, Frisco, Highland Village, Lewisville, Little Elm, McKinney, Melissa, Plano, Prosper, Richardson, and The Colony.

Services offered

  • Service
    Drain Cleaning and Unclogging
  • Service
    Sewer Camera Inspection
  • Service
    Sewer Repair and Replacement
  • Service
    Tankless Water Heater Installation
  • Service
    Regular Gas or Electric Water Heater Installation
  • Service
    Water Heater Repair and Maintenance
  • Service
    Water Line Repair and Replacement
  • Service
    Gas Line Repair and Replacement
  • Service
    Gas Pressure Testing
  • Service
    Fixture Installation
  • Service
    Backflow Testing
  • Service
    Backflow Device Repair and Replacement

About us

Blue Otter Plumbing & Drain is a veteran-led, locally owned McKinney plumber with more than 30 years of Dallas–Fort Worth experience. We focus on service and repair with upfront written pricing, on-time arrivals, tidy workmanship, and results that meet manufacturer specifications and local code. Our team handles drain cleaning, sewer camera inspection and sewer line repair, water heater repair and installation for electric, gas and tankless systems, water and gas line service including pressure testing, and certified backflow testing and repair. We proudly serve Addison, Allen, Anna, Carrollton, Coppell, Frisco, Highland Village, Lewisville, Little Elm, McKinney, Melissa, Plano, Prosper, Richardson and The Colony, delivering neighborly care with the professionalism you expect from a veteran-led company.

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Frequently asked questions

Question

What are your service areas?

Blue Otter Plumbing & Drain proudly serves customers across North Dallas–Fort Worth, including: Cities Addison · Allen · Anna · Carrollton · Coppell · Frisco · Highland Village · Lewisville · Little Elm · McKinney · Melissa · Plano · Prosper · Richardson · The Colony ZIP Codes 75001, 75002, 75006, 75007, 75010, 75013, 75019, 75023, 75024, 75025, 75033, 75034, 75035, 75036, 75056, 75057, 75069, 75070, 75071, 75072, 75074, 75075, 75077, 75078, 75080, 75081, 75082, 75093, 75094, 75409, 75454

Question

How do you determine pricing for your services?

At Blue Otter, pricing is simple and upfront. A $39 dispatch fee covers the on-site diagnosis and is credited back when you approve the work. You’ll receive a written flat-fee quote—labor, standard materials, haul-away and cleanup included—no surprises. 0% APR financing up to 24 months available on approved credit.

Question

What is your typical process for working with a new customer?

1. Reach out by call/text or online request and share a brief note plus photos or video. 2. We offer same-day or next-day arrival windows (weekends for emergencies only). 3. You’ll receive automated status updates from our CRM. 4. On arrival, a licensed tech performs a code-compliant diagnostic and provides a written, transparent flat-fee estimate (your $39 dispatch is credited when you approve). 5. No pressure—we answer questions and help you choose the best option for your home and budget. 6. Once approved, we schedule quickly at a convenient time. 7. We complete work to manufacturer specs and local code, test everything and protect your property throughout. 8. Final walkthrough after service. 9. Warranties: we stand behind our workmanship and are always here to help.

Question

What education and/or training do you have that relates to your work?

Blue Otter is led by a Texas Master Plumber (M-39821) with 30+ years of plumbing and backflow experience. Field crews pair seasoned journeymen with supervised apprentices for consistent quality. Every technician is vetted, background-checked and fully insured. We invest in continuing education, manufacturer training, and annual code updates. Safety is non-negotiable—team members hold OSHA, confined-space, first-aid and CPR certifications. Every installation follows manufacturer specifications and local code across North DFW.

Question

What types of customers have you worked with?

Homeowners and families, seniors, first-time buyers, landlords and property managers, small businesses, HOAs and realtors. Common requests include water heater replacement (tank & tankless), drain cleaning with camera inspection, leak and sewer spot repairs, gas pressure tests and permits, and backflow testing/repairs throughout McKinney, Allen, Plano, Frisco and North DFW.

Question

What questions should customers think through before talking to professionals about their project?

1. What’s happening and for how long (noises, leaks, odors, loss of hot water)? 2. Photos/video of the issue and surrounding area. 3. Make, model and age of water heaters/fixtures and any past repairs. 4. Access details (gate codes, pets, parking, tight spaces). 5. Shut-off valve location; can water or gas be safely turned off? 6. Timing, budget, and whether 0% financing would help. 7. Decision-makers who need to review the estimate. 8. HOA, permit needs or special instructions.

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