Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: July 27, 2026
1. Introduction
Welcome to Blue Otter Plumbing & Drain ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
This Policy is designed to comply with applicable privacy laws, including the GDPR (General Data Protection Regulation) and the CCPA (California Consumer Privacy Act). By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Phone number
- Email address
- Service address
- Payment or billing information (when applicable)
- Communication preferences
B. Non-Personal Information
- Browser type and device information
- IP address
- Website usage data
- Cookies and tracking data
- Analytics information
3. How We Use Your Information
We use collected information to:
- Provide plumbing and related services
- Schedule and manage appointments
- Process payments and transactions
- Respond to customer inquiries
- Improve website performance and user experience
- Send service updates or confirmations
- Comply with legal and regulatory obligations
- Prevent fraud or unauthorized activity
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under the following legal bases:
- Consent – when you give permission
- Contract – to deliver requested services
- Legal obligation – to comply with laws
- Legitimate interest – to operate and improve our business
5. Your Privacy Rights
A. GDPR Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
B. CCPA Rights (California Residents)
You have the right to:
- Know what personal data is collected
- Request deletion of personal data
- Opt out of data sale (we do NOT sell personal data)
- Non‑discrimination for exercising your rights
To exercise your rights, contact us at (469) 238-2211.
6. How We Share Information
We do NOT sell or rent your personal information. We may share information only with:
- Service providers (payment processors, scheduling tools, IT support)
- Legal authorities when required by law
- Business transfers in case of merger, acquisition, or asset sale
All third parties are required to protect your information.
7. Mobile Information Policy
We maintain strict privacy standards for mobile data:
- No mobile information is shared for marketing purposes
- SMS opt‑in data and consent are never shared or sold
- Mobile data is used only for customer support and service communication
8. Cookies and Tracking Technologies
We use cookies to improve website functionality, analyze website traffic, and enhance user experience. You can disable cookies in your browser settings at any time.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After that, data is securely deleted or anonymized.
11. Third‑Party Links
Our website may contain links to external websites. We are not responsible for their content, privacy practices, or security policies.
12. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. All updates will be posted on this page with a revised "Effective Date." Continued use of our website indicates acceptance of changes.
14. Contact Information
If you have questions or wish to exercise your privacy rights, contact us:
Blue Otter Plumbing & Drain
8925 Soldiers Home Ln, McKinney, TX 75070
(469) 238-2211
hello@blueotterplumbing.com